In order to try to keep costs down, some larger ink manufacturers have implemented cost-cutting measures in a wide variety of areas. In some cases, these cuts have impacted the ability to provide customers with the service they were accustomed to receiving. John Goles and Craig Brunk, two long-time ink industry veterans, were concerned that their customers were not getting the service they needed and deserved. With an eye toward providing excellent service and quality, Mr. Goles and Mr. Brunk s...